About our cakes...
How much do your cakes cost?
There are different variants that occur when pricing our cakes. Prices are based on serving size, intricacy & difficulty of the design picked. Not included with our quotes are toys, as we do not provide them. Finding the exact toy from a photo submitted is difficult.
Are your cakes as yummy as they look?
YES! All of our cakes are made fresh. We use only high quality, fresh ingredients such as eggs, butter, flour, sugar, etc. to ensure they taste delicious.
Having a PASTRY CHEF on our team ensures that we are always creating new and exciting flavors for you. We do NOT have frozen cakes, or pre-made cakes. We are not a grocery store or membership warehouse. (Ex: Publix, Costco, Bj's Wholesale, etc.
Do you offer gluten-free, sugar free, or vegan options?
Yes we offer a vegan cake. This cake can be either chocolate or vanilla and is made with either Soy or Almond Milk. At this time we do not offer gluten free, or sugar free cakes. As we have yet to find recipes we feel will be delicious for our clients.
Do you have "ready to go", plain cakes for pick up?
No we do not. As all of our cakes & treats are made to order to ensure freshness.
Deliveries & Pick-ups...
Do you offer delivery?
Yes we do. The price of delivery is based on the exact address of where you event will be held as the delivery fee is based on the distance our team needs to travel. All deliveries are done on Saturdays and scheduled within our business hours.
What time can I pick up my order?
For weekdays orders, they will be ready Tuesday-Friday from 1:00pm-3:30pm EST.
For Saturday orders, we are open from 8:00am-11:30am, last pick-up is at 11:15am EST.
We are closed SUNDAYS & MONDAYS.
What happens if I'm running late to pick up?
It's Miami, we understand that traffic can be hectic. If you see that you are running behind, we ask you call our shop at (305) 200.5815 and let us know. We will always call 30 minutes prior to closing time as a courtesy to make sure you are on your way. We also have other deliveries and events scheduled after we are closed. So our time is counted and precious.
Does my order have to be paid in full if I send someone else to pick it up?
Yes. If you are unable to make it and send someone in your place, you need to call/email us and request the remaining balance invoice be sent to you. We do not take credit card information over the phone or via email.
If I ask for delivery, do I pay it when its dropped off?
No, for deliveries we will send you the remaining balance invoice the week of your event. The invoice needs to be paid in order for us to deliver the cake to you. If its not paid, we will not be able to deliver the cake until it is or it'll need to be be picked up at our shop at the times specified above & paid in full before it is released.
How about wedding cakes? Do they need to be delivered? When do I pay the balance?
For wedding cakes, the final balance of the cake is due 7 days prior to the event. We recommend wedding cakes of 50 people or more be delivered. If there are any details, ie. flowers/decorations, that need to be placed on the cake we do at the time of delivery. Delivery & setup fee is a separate fee. We coordinate with the bride, wedding coordinator &/or venue to ensure it is delivered at least 2 hours prior to the ceremony.
How far away do you deliver?
We deliver anywhere in the South Florida, from the Keys up to Palm Beach County.
Cake Tastings & Ordering...
How much are cake tastings, & what does it included?
At this time our cake tastings are for weddings only. It is by appointment, & done on Saturdays after closing for a private, intimate meeting. Included with your tasting are 5 samples, that you can take home, and a 1 hour to 1.5 hour meeting with our Pastry Chef to discuss your vision and answer any questions you may have. The cost of the tasting is $75, which is waived if the order is placed during the tasting.
If you can't make to a tasting or would like to sample our cakes for other events, (baby showers, birthdays, etc.) we offer a box of 5 samples for $25 (plus sales tax) to try at home.
How do I place an order?
Simple, once you received a price quote from us you can place your order via email, or at our shop. For inquires and orders email us at email@example.com. All emails received will be answered within 24-48 business hours. Please make to include date of your event, number of people, photos, color scheme, and any details you wish to change for a speedier process.
How far in advance should I place my order?
We ask for a minimum of 3-4 weeks for all orders. For wedding cakes we ask for a minimum of 8-16 weeks (2-4 months) in advance. This ensures our availability as space is limited and we are sometimes fully booked for weeks (months) in advance.
OMG! Why 3-4 weeks?!
It may seem crazy but yes, we do need that amount of time in advance for all custom orders. We started this journey to ensure we can create as many beautiful and delicious cakes as humanly possible. However, there are only so many hours in the day & doing what we do is both physically and mentally exhausting. We pride ourselves in creating over-the-top, delicate edible works of art which take time and patience.
We've learned through the years that these events take time to plan and are done well ahead of time, (not at the last minute). Your cake/treats should also be booked with the same amount of time. As we do not do "simple/plain cakes" at the last minute. If we are booked for the week you wish to do your last minute cake, we ask you not be upset. And understand our policy of booking in advance.
Deposit & Cancellation Policies...
Do you require a deposit?
Yes, we require a 50% NON-REFUNDABLE deposit for all orders. Orders are not confirmed until the deposit in paid in full.
Why is it NON-REFUNDABLE? And what happens if I decide to cancel my order?
When you confirm your order and pay your deposit it ensures your spot for the date & time you specified. It also helps to secure the materials needed, & cover any other cost that may come with your order.
In the event of a cancellation, it must be submitted via email. Once again the deposit is NON-REFUNDABLE, and therefore we will NOT be returning it back to you. We do NOT offer store credit for cancelled orders.
What if I have to reschedule for a different date?
If your event has been moved to a different date, we ask you contact us IMMEDIATELY to place you on the schedule for the new date. Your deposit will be transferred to the new event date. PLEASE KNOW however in the event that this occurs and we are either not notified immediately, we can NOT ensure availability for your new event date. We will try everything in our power to help and accommodate but again if we are not notified IMMEDIATELY, can't promise to have availability for your new event date.
What forms of payment do you accept?
We accept all major credit cards, and cash. We do NOT accept, Paypal, Venmo, Cash App, Crypto Currency or personal/company checks.
We thank you for taking the time to read our FAQ's & placing your order with us. We can't wait to bring your designs to life.
With much love always,
Mel's Cakes & Whatnots team.